Magento 2 Cancel Order by Customer Extension

Overview

The Magento 2 Cancel Order by Customer Extension allows your customers to cancel their orders directly from the user-friendly My Account section on the frontend.

The Magento 2 Cancel Order by Customer Extension is a vital addition to any Magento 2 store, providing customers with the ability to cancel orders autonomously. It enhances the shopping experience by allowing users to manage their orders efficiently, contributing to improved customer satisfaction and retention. It integrates seamlessly into the Magento 2 platform, providing a user-friendly interface for customers to initiate cancellation requests directly from their my orders and order history page. It gives customers more control and convenience over the order purchased by mistake, which increases their satisfaction.

Magento 2 Cancel Order by Customer Extension allows the store customers to cancel their orders from the frontend in pending and processing order status. The extension will send an email for a cancel order to both admin and customer. The extension allows to admin to manage the Popup Heading and description text from the backend. Cancel Order by Customer extension for Magento 2 notifies the store admin immediately when an order is cancelled. Customers can cancel order in Magento 2 effortlessly just by selecting a proper reason from the list. They can also add comments to share additional details. On order cancellation, if the invoice is already generated, credit memo will be generated, else the order will be cancelled. Once the customer cancels an order, the Cancel Order Extension sends a notification email to the store admin. To get the notification of order cancellation, you have to enable the feature from the backend.

Problem: In default Magento 2 installations, customers often encounter difficulties when attempting to cancel orders. They might need to contact customer support, leading to delays and frustration. This inconvenience can result in negative experiences, potentially impacting customer loyalty and overall store reputation. Additionally, manual order cancellations can burden store administrators, consuming valuable time and resources.

Solution: The Magento 2 Cancel Order by Customer Extension offers a streamlined solution to address these challenges. By empowering customers to cancel orders directly through the storefront, it simplifies the cancellation process and reduces dependency on customer support. The extension allows administrators to define cancellation reason, order statuses, providing flexibility and control. Customers can initiate cancellation requests from their my account, my orders and order history page, eliminating the need for external assistance. Furthermore, the extension integrates seamlessly into the Magento 2 platform, ensuring compatibility and ease of use.

Features:

• Allow customers to cancel orders from the frontend.
• Allow customers to choose cancellation reason or enter comments in a confirmation popup.
• Send notification emails to admins automatically after customers canceled orders.
• Enable to configure Cancel Order button and Notice notes of the confirm popup.
• Enable to set email sender and email template in the magento backend.
• Enable or disable the extension for all users from the backend.
• Allow customers to Specify cancellation reasons.
• Customers can choose any reason or add comment for cancelling order.
• Improves customer satisfaction by offering a convenient and hassle-free order cancellation process.
• Instant Order cancellation alert to Admin.
• Cancel order with processing & pending statuses.
• Allow canceling Pending and Processing orders from the front end.
• Admin can enter notification message to show customer on frontend on successful cancellation of order.
• Easy installation and configuration
• Powerful & user-friendly admin features
• Easy to use and customize
• This extension is easy to use and manageable without any technical proficiency
• It is 100% open-source

Why we need Magento 2 Cancel Order by Customer Extension?

The Magento 2 Cancel Order by Customer Extension addresses several important needs for both customers and store owners:

• Enhanced Customer Experience: By providing customers with the ability to cancel orders directly from the frontend, the extension simplifies the user experience. Customers appreciate the convenience of being able to manage their orders independently, leading to increased satisfaction and loyalty.
• Reduced Customer Support Dependency: Allowing customers to cancel orders themselves reduces the need for them to contact customer support for assistance with cancellations. This not only saves time and resources for both customers and support staff but also helps streamline the customer service process.
• Streamlined Operations: Manual order cancellations can be time-consuming for store administrators, especially in situations where there are many cancellation requests. Automating the cancellation process through the extension reduces the administrative burden, allowing administrators to focus on other tasks and improving overall operational efficiency.
• Customization and Control: The extension typically offers configurable settings that allow administrators to define cancellation reason, eligible order statuses for cancellation. This customization provides flexibility and control over the cancellation process, enabling store owners to tailor it to their specific business requirements.

Overall, the Magento 2 Cancel Order by Customer Extension offers a user-friendly solution to streamline the order cancellation process, improve customer satisfaction, and optimize operational efficiency for Magento 2 store owners.

Installation:

After finishing purchasing process, we will immediately send you an email containing the link to download the extension or Download the extension's package from your Mageefy Customer Account. Please follow the below steps to install the extension.

• Step 1: Unpack/Unzip the contents of the zip folder that you have downloaded.
• Step 2: Connect to your website source folder with FTP/SFTP/SSH client as a user who has permissions to write to the Magento file system
• Step 3: Upload all the files and folders from the extension's installation package to the corresponding root folder of your Magento installation
• Step 4: Via SSH, navigate to the Magento 2 root directory and run this command to enable the extension:
  php bin/magento module:enable Mageefy_CancelOrder
• Step 5: Now, run the following command
• php bin/magento setup:upgrade
• php bin/magento setup:static-content:deploy
• Step 6: Then clear the cache. Go to Admin -> SYSTEM -> Tools -> Cache Management, selecting all caches, clicking “refresh” from the drop-down menu, and submitting the changes.
• Now the module is enabled in the system and it is ready to be configured and used.

*Note: In case you have followed all the above steps but the extension still doesn’t work properly, then please contact us at support@mageefy.com, our support team will assist you.

Configuration:

Login into the admin panel then Go To STORES  >>  Configuration >> Mageefy Extensions  >> Cancel Order and here you can see all the settings or configuration of the module.