Help Desk for Magento 2

Overview

Magento 2 HelpDesk extension provides a ticket management system for your website. Magento 2 Help Desk extension is a must-have extension for your store.

Help Desk extension for Magento 2 is a bridge that connects customers to the support team of online stores coming together in the quickest way. Our Magento 2 help desk extension is the most powerful and flexible solution for your store. It allows you to manage and perform the work of your support team in the most efficient and convenient way. This extension allows gathering customer feedback and assigning them to the appropriate department to address.

With the help of Help Desk extension, customers can create tickets relating to their queries, problems, issues, complaints, suggestions etc, and admin can assign them to the appropriate department and reply to those tickets. Customers can choose a Priority and Department for the new ticket. Magento 2 Help Desk extension brings you a time saving and organized workflow. It is fast and easy to connect with your customers using Magento 2 Help Desk Extension. The extension allows Guest Users to submit tickets as well.

The module provides an easy-to-use ticketing system and a reliable support request management system. The module includes a user-friendly interface to help you manage tickets and answer them from the admin interface. The extension provides the extended ticket forms where your customers could attach files of different extensions. This Help Desk for Magento 2 extension provides an easy way to set a two-way communication between customers and the support team. All admins assigned to a department will receive email notifications on every new ticket created or updated in this department. This module also supports Google reCAPTCHA to restrict spam submissions.

This extension allows your store administrator to see all the most important details at once. Use predefined filters options for fast and easy organizing of all tickets. Admin can see the list of tickets posted by customers and can reply to the tickets posted by customers. Customer and Admin will get an e-mail when ticket is created/updated. This module helps you to manage customer requests and queries in one place, assign tickets to the respective department with ticket status, priority, and much more. An admin user can manage all tickets from the admin panel. The tickets list/grid view with many information such as created time, last reply time, subject, department, customer's name, Assignee, priority, etc.

Features:

• Enable/Disable the extension in one click
• Advance Tickets Management System For Magento
• Mass actions, filters, and sorting are available in the tickets grid
• Allow customers to post and manage tickets from their my account page
• Manage Ticket Status, Replies & Priorities
• Create Multiple Departments & View Ticket Stats
• User-friendly interface and improved mobility
• Create tickets from the backend and reply to the tickets via email
• File Attachment to the ticket
• A customer can select the priority of the ticket
• Admin can specify the ticket's priorities and status
• Customer and Admin will get an e-mail when ticket is created / updated
• Easy installation and configuration.
• Powerful & user-friendly admin features.
• Easy to use and customize.
• This extension is easy to use and manageable without any technical proficiency.
• It is 100% open-source.

Installation:

After finishing purchasing process, we will immediately send you an email containing the link to download the extension or Download the extension's package from your Mageefy Customer Account. Please follow the below steps to install the extension.

• Step 1: Unpack/Unzip the contents of the zip folder that you have downloaded.
• Step 2: Connect to your website source folder with FTP/SFTP/SSH client as a user who has permissions to write to the Magento file system
• Step 3: Upload all the files and folders from the extension's installation package to the corresponding root folder of your Magento installation
• Step 4: Via SSH, navigate to the Magento 2 root directory and run this command to enable the extension:
  php bin/magento module:enable Mageefy_HelpDesk
• Step 5: Now, run the following command
• php bin/magento setup:upgrade
• php bin/magento setup:static-content:deploy
• Step 6: Then clear the cache. Go to Admin -> SYSTEM -> Tools -> Cache Management, selecting all caches, clicking “refresh” from the drop-down menu, and submitting the changes.
• Now the module is enabled in the system and it is ready to be configured and used.

*Note: In case you have followed all the above steps but the extension still doesn’t work properly, then please contact us at support@mageefy.com, our support team will assist you.

Configuration:

Login into the admin panel then Go To STORES  >>  Mageefy Extensions  >> HelpDesk and here you can see all the settings or configuration of the module.

Go To HelpDesk >> Tickets and here you can see and manage all the tickets.