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Frequently Asked Questions
What should I do if I can’t install the extension?
In case you can't install the extension, please Contact us to ask for more support. We are willing to install it for you based on Our policy
How to install Magento 2 Mageefy extensions?
Each Maggefy extension package is provided with the extension files and installation guides. And you can also see the installation guide on the extension details page as well.
Do you have the installation service?
Yes, we provide a professional installation service. You can purchase it when ordering an extension.
Will I get free support and updates?
Yes, once you buy any extension(s) by Mageefy, you’ll get free 1 year updates for the product(s).
Each purchased extension includes 3 months of free support by default.
What should I do if I bought the wrong extension?
If you accidentally bought the extension you didn't need, please contact us as soon as possible.
As Mageefy provides a 30-day money-back guarantee, we’ll be able to replace it with the one you need.
How can I get a refund?
Mageefy provides a 30-day money-back guarantee. In case the acquired extension didn’t meet your expectations, our support team is always ready to help you. You get 3 months of free support period after making a purchase.
Can I install Mageefy extension by myself?
Yes, you absolutely can! You can install it like installing any extensions to website, follow our Installation Guide. Otherwise, you can purchase Installation Service option, our Magento experts will install on your website and resolve any issue arise during the installation.
Which are the various payment methods you supports.
You can make your payment via Visa, Mastercard or other Credit Cards. you can pay via PayPal as well.
When will I get my extensions?
You will receive the download information that will become active as soon as the transaction is complete and the verification is over. We accept payments through PayPal. Verification on PayPal is instant.
Can I get an access to the source code of your extensions?
Yes, since the source code of Mageefy extensions is open. Our extension is 100 % open source.
What is the license policy? On how many websites can I use Mageefy extensions?
Our license allows you to use a single extension license on one Magento installation. Extension is not domain related, but installation related. If you run several domains on the same instance of Magento, you can use one extension license. However if you run each website on a new installation of Magento, you need separate license for each of them.
What is refund policy ? how can I get my refund ?
We accept refund request within 30 days of purchase. After expiry of 30 days the refund is not applicable Also, we don't do refund for installation service and other custom service. Share your transaction Id with and we will refund back.
Do you provide Magento customization service?
Yes, sure, we can help you with customization. Please contact us to any type of customization work in magento.
Can I test an extension on a staging site before transferring it to a live one?
Yes, you can install any Mageefy extension on a test/staging site and configure all the settings there before doing it on your live store.
Can I request trial?
We do not provide trial versions for our extensions. However, we are happy to offer 30-day money back guarantee if our extensions fail to function properly due to a bug and we cannot support to fix it. However, we always try our best to assist customer in solving problems.
Can I report bug and suggestion.
Bug reporting and suggestions are always welcome, we appreciate if you are participate to make the product better.
Can I get user guide for an extension?
Yes, you can download from extension product page and also you will get with extension package when you extract it .
